FAQ

Water park entrance Gift Cards are valid for one year from the time of purchase. However, if the validity period of the gift card expired during the Autumn 2024 maintenance break (19.8.-25.12.24), the gift card is exceptionally still valid until the end of the spring season 2025. Check the opening hours for the spring season.

Please see the opening hours in the opening calendar.

In June-August, ticket sales are at the main gate. At other times, come from the main gate, turn right and go to the indoor water park. See the area map.

The ticket office opens at the same time as the park opens. The exception is the summer season, when the ticket office opens already 15 minutes before the park opens. The ticket office closes approx. 1 hour before the park closes, after which you can buy a wristband in the store.

In the summer season, the most customers at the ticket office are usually right after opening, from 11 a.m. to 1 p.m., but the ticket counters are opened according to the customer situation.

The wristband is an admission ticket to the water park. The wristband must be worn immediately at the ticket office, and must be worn on the wrist throughout the visit. The wristband is always day-specific, i.e. an unused wristband is no longer valid after the day of purchase.

When the outdoor water park is open, the entire water park is included without limitation in the same wristband price.

The outdoor water park is open on the opening days of June-August.

Children over the age of 10 who can swim can come together to Serena. Children under 10 only with an adult guardian, same applies to children 10 years and older who can’t swim.

The water park has an entrance fee (=day ticket, evening ticket, or other ticket mentioned in the price list). All visitors to the water park must purchase a ticket and wear the wristband regardless of which attractions they are planning to use. In the summer season, you cannot pass through the main gate without a wristband. In the winter season, you can enter the restaurant without a wristband, but not beyond ticket sales.

You can buy an evening ticket from 4 p.m. Please note, that the evening ticket is available only at the ticket office, and can’t be purchased in advance or from the online store.

The means of payment are mentioned in the price list. Payment methods other than those mentioned in the price list do not work in Serena.

Sports benefits can be used to pay at the water park’s ticket office on the spot. So please note that mobile payment with the EdenredPay, ePassi or SmartumPay applications is only valid at the time of purchase, purchases with sports benefits cannot be made remotely or in advance. The exception is ePassi Marketplace, where you can make the payment online: https://marketplace.epassi.fi/serena/

You can buy the ticket in advance from the online store or from our partner hotels.

You can normally buy a ticket for another person in the online store, but if you want to give a “physical” gift card as a gift, you can get it from the ticket office.

The wristband cannot be used to pay for other purchases and it cannot be loaded with a balance.

See instructions below under Accessibility.

The wristband is valid for a day, during which you can leave and return to the area freely through ticket sales.

The FunTour ticket is on sale during the summer season and can be used in Serena and Puuhamaa once each on the desired days during the summer season. The FunTour ticket purchased at Serena must first be used at Serena. The Happy Pass (next day wristband) is available all year round and is valid in Serena the day after the day of purchase. The validity period of the Happy Pass ticket cannot be extended.

The validity period of online tickets and discount coupons is indicated on the ticket/coupon, and in the purchase process. They are not valid after the expiration date, and the validity period cannot be extended.

• The entrance gift card is valid until the validity date. Expired gift cards are not accepted or processed at the cash desk of the water park or ski center.
• If you haven’t been able to use the gift card by the last date of validity, please contact Serena by email no later than 10 days after the end date of the gift card, when we will process the request for an extension of the validity period. We do not process requests to extend the validity of gift cards that have expired more than 10 days ago. The possible additional time granted is generally approx. 2 weeks. The practice only applies to “physical” gift cards.

There are two changing rooms, one for women and one for men. There are no separate group changing rooms.

Children under 10 can go to the side of the opposite sex, accompanied by an adult. Children over the age of 10 should use the changing room according to their gender. However, the age limit is not absolute, so guardians can use their own judgment for their children who require special assistance. If necessary, our staff can guide children in the use of the lockers outside of rush hours.

The locker rooms and sauna facilities are regularly checked by the staff. Please note that both women and men work at the water park. If you have any comments regarding cleanliness, the staff will be happy to receive them, so that the matter can be addressed quickly.

The lockers work with a €2 coin deposit. So take a coin with you or you can also exchange money for cash or a card at Serena’s ticket office or shop. You can get the €2 coin back from the locker. One cabinet is enough for 1-3 people, depending on the amount of goods.

Wallets, jewelry, cell phones and other valuables can be left in the shop safe if you wish. You can get the key from the store, daily rent €2.

You can leave them in the shop for storage, for example. Storage at your own risk.

There is room for strollers in both the outdoor and indoor water parks, but please do not keep them in the changing rooms, where they can be in the way of other customers. Strollers can also be left in the rack next to the store.

The found goods point is in the store. Please inquire about lost goods primarily via the lost property form or by emailing info.serena@puuhagroup.com and describe the lost item as precisely as possible (e.g. color, size, brand, other identifying marks). More detailed instructions for inquiries about found goods and pick-up instructions in the Found goods section.

Serena’s shop serves as an information point.

There are no towels or swimsuits for rent at Serena. We recommend that you familiarize yourself with the selection of our store, which sells towels and various swimwear for women, men and children.

The women’s and men’s side each have 2 saunas. There is also a common steam room with a wall separating the women’s and men’s side. The saunas are located in the sauna cave in the indoor water park. There are no saunas in the changing rooms.

Disposable cloths are available in the sauna facilities.

Get to know the activities of the water park.

The person using the slides & pools must always have sufficient swimming skills considering the difficulty level of the attraction. More detailed instructions can be found on the sign of each slide. In Half-Pipe, the maximum weight for 1-2 people is 140 kg in total. In Crazy Race, the minimum height is 120 cm and the maximum weight for 1 person is 120 kg. There are no other weight, height or age restrictions in Serena’s pools and slides. For small children, always take into account the depth of the pools. In slides, where tubes are used, the person must have the ability to stay on the tube independently. If a small child cannot independently stay on the tube, the child is too small for the activity in question. However, Serena also has plenty of slides and pools suitable for small children!

We ask customers to use their own judgment when it comes to people who are pregnant, have problems with the musculoskeletal system or other ailments. If necessary, please ask healthcare professionals for advice. We do not recommend the bigger slides for these customers. You can see the difficulty level of the slides on the instruction sign for each attraction. If necessary, you can also ask the lifeguards for advice.

The slides and the water park’s outdoor pools close 30 minutes before the park closes. The indoor pools close 15 minutes before the park closes. All maintenance work is usually done outside of opening hours, but Serena reserves the right to maintain slides and pools also during opening hours without prior notice if necessary. If one of our main activities is out of service for a longer period of time, it is announced in the section slides & activities.

All customers must have a swimsuit intended for swimming. Swimming shorts can be worn, and also, for example, for health reasons, a more covering outfit made of swimsuit fabric can be worn. It is forbidden to wear other than swimming suits in the pools. Swimwear must not have zippers, rivets or anything that could scratch the water slides. Serena is not responsible for broken swimwear.

All children of diaper age must wear a diaper in the pools. Swim diapers can be purchased at Serena’s store.

The rules are on our website and on the signs in the park.

The water in the indoor water park Children’s pool and the jacuzzis is +32 °C. The temperature of the other pools is +28°C. The outdoor pools are also heated, although there are slight variations due to weather conditions. The water in the water slides of the outdoor park is slightly cooler.

The outdoor pools and slides are open during the summer season whenever the park is open, rain or shine. When a thunderstorm approaches, the outdoor pools may have to be temporarily closed, but most of the time they can be opened quickly within the same day. Due to exceptionally strong winds, individual slides in the outdoor water park may have to be held closed, but this is very, very rare.

Swimming toys can be taken into the pools, but not into the slides or into the sauna. Very large toys or mattresses are not allowed.

Fins can be used in the pools, but obviously not on the water slides.

The first aid station is at the main pool of the indoor water park.

• The assistant of a paying client with a disability who needs individual support gets free entry to the park area and can go to the pools and activities with the assisted person free of charge. A disabled person must prove their need for an assistant with the EU Disability Card (with an ‘A‘ marking indicating the need for assistance).
  • Please take into account that in our ticket sales we do not make assessments of the customer’s state of health or the need for an assistant, but the need for an assistant must be proved as mentioned above. The customer must therefore have a disability card with the required ‘A’ marking on it with them.
  • The EU Disability Card without an A marking does not entitle the assistant to free entry.
  • Also, a copy/photo of the disability card, an application letter, a medical diagnosis or any other similar statement does not entitle the assistant to free entry.
• The prerequisite for an assistant permit is that the person being assisted has paid for the entrance ticket (wristband) or that they have another ticket product (e.g. season pass). As a general rule, an assistant permit can only be granted to one assistant of the assisted person.
• As a general rule, the assistant must be of legal age. A minor can also act as an assistant on a case-by-case basis. The assistant must truly be able to act as an assistant.
• A visually impaired person’s assistance dog can be brought to the water park. Otherwise, bringing animals to the water park is not allowed.

Show the Disability Card with this symbol at the ticket office. However, please consider the other customers and, if necessary, tell them the reasons for getting past the queue. This feature of the Disability Card is often not familiar to other customers. If you need to skip the line at other points of sale or for example on water slides, please do the same.

Please note, however, that the access to the pools and slides is via the stairs, so there is no wheelchair access.

Disabled toilets can be found next to the restaurant Granina and next to the saunas.

A shower chair is available in the changing rooms. A shower chair with wheels is also available upon request.

Our staff will give instructions if necessary

Disabled parking is free. The parking spaces are located on the road side of the entrance building

Check out general info about our restaurants.

What about other special diets? Our restaurant offers options suitable for vegetarians and vegans. You can inquire about special diets in advance by emailing info.serena@puuhagroup.com.

You can eat your own snacks in the outdoor water park or in the picnic area of the indoor water park. Please take care of cleanliness. Eating your own snacks in the changing rooms or other customer areas is prohibited. Bringing glass bottles into the water park area is prohibited. Customer seats in restaurants are reserved for restaurant customers.

No dress code, so you can come to all restaurant and cafes also in a swimsuit. During the winter season, the water park’s restaurant Granina also serves customers of the ski center.

Alcoholic drinks are sold at the sales points of the outdoor and indoor water park.

The easiest and cheapest way is to book directly from the online booking system. You can also inquire about cottages by phone or email. Check out more info about the cottages for rent. The cottage must be reserved no later than the day before the start of the reservation (online booking). In a reservation made by e-mail, no later than 14 days before the start of the reservation.

Water park or ski lift tickets are included in the cottage rent on the days the water park is open. You can come to the water park right when the water park opens, you can get wristbands at the ticket office. The cabin rent includes water park tickets for the entire group staying in the cottage – for all days of stay. Or instead of the water park tickets, you can also go to the ski resort.

Those who have made a cottage reservation will receive a code via email. The code works for the cottage door and Serena’s vehicle gate for the duration of the reservation. The code will not work until the booking starts.

You can take the car to the cottage for the duration of the reservation. Before the reservation, the car must be parked in the public parking lot and after the reservation, it must be taken back outside the gates.

Beach chairs are free, please consider other customers.

Serena has free parking between October and May during the water park / ski resort operating days. The parking meters are then out of use and there are ‘free parking’ -signs in the area. In June-September and also other times when the park is not open, parking is charged €1/hour or €5/12 hours. Payment with coins, card or Parkman, Aimo, or Easypark -apps. Disabled parking is free all year round. We reserve the right to change the conditions of the parking area, so always check the parking conditions and payment methods on site.

There are smoking points in the outdoor area, which you can tell by the colorful ashtrays. Smoking is also allowed in some of the customer seats at the sales points of the outdoor water park. We hope to be considerate towards other customers, smoking only and only in designated smoking areas. The instructions also apply to e-cigarettes.

You can take photos and video of the members of your party or family and of the water park in general. Please make sure that there are no other customers in the pictures you take. However, taking photos/videos is not allowed in changing rooms, saunas, toilets and other closed spaces.

Pets are not allowed in the park, with the exception of a visually impaired assistance dog. If agreed in advance, pets can be brought to Serena’s cottages by paying the pet fee according to the price list.

Tickets can be purchased at the Serena Ski rental office or online store, where you can also load the ticket directly to your existing smart card.

Group discounts apply to groups of 16 or more. Ask a quotation beforehand.

For the ski lift ticket, you need a reusable smart card (disposable smart cards are also on sale). You can buy a card from Serena or use your existing card. The list of accepted cards and payment methods is in the price list. The desired ticket type is loaded onto the smart card. Place the card in the left sleeve pocket so that it is easily read by the ski lift gate. Note! Other cards in the same pocket can interfere with the operation of the ski lif gate reader. When you come to the gate, the gate device reads your ticket automatically. After the time is up, you should keep the card, because you can load it with a new ticket not only in Serena, but also in most other ski resorts in Finland.

Only ski lift tickets or a season pass can be loaded onto the smart card. A monetary balance cannot be loaded onto the smart card.

You can only load one Serena ticket on one smart card at a time, but tickets from other centers can also be valid on it at the same time. So Serena’s ticket does not erase the tickets/season passes of other centers that may be on your card.

A smart card is always required when loading a ski lift ticket. Smart cards are not loaned to customers. However, if you wish, you can buy a single-use smart card, which is cheaper than reusable.

Helmeted children aged 0-5 get free access to all slopes with a ticketed guardian. One free child per paying adult. The child does not need his own ticket, because the child and the guardian enter the gate in the same turn.

The available time starts when you first enter the lift gate. So you can easily put your equipment in order, go for a coffee, etc., because you won’t lose the skiing time at this stage yet.

The ticket for the children’s lift is valid for the carpet lift, platter lift and rope lift. The children’s lift ticket is valid all day. Of course, beginner adults can also use the children’s lifts, there is no age limit for the children’s lifts! Opened children’s lifts are announced on our website.

All other lift tickets entitle you to use all open lifts, including children’s lifts. Open lifts are announced on our website.

You can purchase additional time from the rental office, in which case you will receive a separately stated refund for the time you have already paid for when purchasing a new ticket.

The ticket for two (2) consecutive days is on sale, see price list.

All ski lift tickets expire automatically at the end of the skiing season. Unused lift tickets are not refunded or redeemed.

You can get a season pass in the online store or on site at the ski center’s rental office during opening hours. Before the start of the skiing season, you can also buy it at the water park’s ticket office during the water park’s opening hours. All payment methods mentioned in the price list are accepted as payment methods for the season pass.

The price of the season pass does not include the smart card. You need a reloadable smart card. See the price list.

If you have loaded the season pass directly to your existing Axess smart card in the online store, you can go directly to the ski lift gate when the season starts. If you have bought a season pass from the office, or bought it in the online store without loading it on the smart card, visit the rental office on the 1st day of your visit to load it on the smart card.

The season pass includes several additional benefits, including the right to use the water park! Read more about the benefits in the season pass section.

Discounts, such as advance prices and season passes for the end of the season, are announced on Serena’s social media channels (Facebook, Instagram, TikTok) and on the website. You should also subscribe to the newsletter.

The season pass is always personal, with the exception of the company season pass. Giving the season pass to another person, even for a short time, is strictly prohibited and leads to the cancellation of the season pass. A holiday trip, moving to another location, etc. are never grounds for lending a season pass to another person. The use of the company season pass is allowed for the staff of the company that bought the season pass, or otherwise as agreed in writing in advance. The resale of season passes (including company season passes) automatically leads to the cancellation of the season pass. For the reasons mentioned above, the season pass can only be purchased through Serena (or Serena’s ePassi Marketplace), never through any 3rd party.

If you have been injured for a longer period of time, please contact Serena. Even in this case, the season pass cannot be transferred to another person.

Ski and snowboard sets can be rented from the rental shop. More detailed content and pricing of the packages is indicated in the equipment rental section.

All of our rental equipment is of high quality, but we also offer pro-level downhill skis, TwinTip skis, and pro snowboards. See the price list.

Serena offers ski clothing (pants/jackets) for rent. Please note, however, that rental clothing is available in a limited quantity and size range. In the case of a larger group, please let us know in advance so that we can reserve the necessary amount of rental clothing. Please note that we do not rent or lend hats or gloves. The ski resort shop sells, among other things, gloves, hats, helmets and other skiing-related equipment.

A cross-country ski trail maintained by the city of Espoo starts next to Serena’s parking lot. However, cross-country skiing equipment is not available from our rental shop.

Go to the cashier (1.), where you will get an equipment rental form. Pay the rental and ski lift tickets at the cash desk. After payment, you will receive the equipment at the equipment rental desk (2.). At the end of the rental period, return them to the return counter (3.).

Rental equipment can be paid for with the sport benefits mentioned in the price list.

Serena does not rent equipment outside of the center’s opening hours or for any use outside Serena Ski center.

Equipment is not rented for more than a day (the exception is Serena’s cottage customers). Seasonal rental is also not available.

There are used skiing equipment on sale periodically. You can inquire about the equipment by e-mail.

Read more in the ski school section.

Serena Ski School operates in the premises of the ski center Serena, but it is a different company. Our own staff is happy to help, but cannot answer more specific questions about the ski school or course booking issues. If you have any additional questions, please contact the ski school directly, see ski school contact information.

In larger groups of schoolchildren and business events, which also include other Serena services, you can also deal with ski school matters directly through Serena. See tender request form.

The Ice Café will open for customers shortly after the opening of the ski center. The kitchen closes 30 minutes on weekdays and 1 hour before the ski center closes on weekends and holidays, unless otherwise stated. Granina, the restaurant next to the water park, also serves customers of the ski center on the days the water park is open. Depending on the season, instead of the Ice Café, only the water park’s restaurant may be open, this is announced on the Ice Café’s doors.

Read more in the restaurants section under ‘payment methods’.

And can the equipment rental be paid for there? You can also buy a lift ticket (hourly, evening, day) and smart card from Ice Café using all the payment methods mentioned in the ticket price list. However, season passes are not available at the Ice Café and equipment rental cannot be paid there.

Alcoholic drinks are sold in the Ice Café. Bringing your own alcoholic beverages into the ski center area is prohibited.

Eating your own snacks in the cafeteria is not allowed. The cafe premises are reserved for paying customers. You can eat your own snacks at the outdoor tables, in the outdoor hut, and also at the equipment rental office outside of peak hours, and taking other customers into account.

You can fill your own water bottle or mug at the cafe’s separate water point free of charge. For environmental reasons, we do not give free disposable cups. However, with the purchase of a meal, a cup of water is free.